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Next Big Thing in Travel - RFID Tracking of Guests
RFID will help as well in gathering useful information
about guests: As hotels and casinos grow ever larger, this kind of tracking would make it easier to find lost guests and guide
them to their destinations. Reports from Las Vegas suggest that some such aid already is badly needed. In such large operations,
RFID also can make sure that guests and their luggage arrive at the same room. This will be a boon for airlines as well!
Remotely reading RFID keys would make it possible to
track which guests used free services like pools and weight rooms, which roamed the grounds at conference centers, and which
had left the facility to visit local attractions. This can be critical in future marketing efforts and in customizing guest
services to fit the customer’s preferences. It also will make it easier for hospitality operators to target their development
funds to the most popular services.
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