|
Home
Gaz Metro Successfully
Goes Live With Location Based Services
May 31, 2007
ClickSoftware Technologies Ltd., a leading
provider of workforce and service optimization solutions, today announced that Gaz Metro, one of Canada's largest natural
gas distributors, has successfully gone live with their ClickLocate solution. Gaz Metro chose ClickLocate predominantly for
its capacity to optimize emergency response times.
Gaz Metro covers the entire Quebec province; they oversee a
very large territory that includes 9 different regional offices. With approximately 300 field technicians who work in different
areas, (including new installations, preventive maintenance and meter management), Gaz Metro also has an important part of
its work in emergency coverage, which includes approximately 12,000 emergency calls a year. As a regulated business, Gaz Metro
has to respond to every single emergency call in less than 35 minutes. As such, the Company chose ClickSoftware's location-based
services solution to improve productivity and reduce operational costs.
The rollout of ClickLocate commenced on
November 30, 2006 and was completed in late December 2006. To date, all 9 regional offices as well as the corporate office
have gone live with the solution. Gaz Metro dispatchers are now using ClickLocate to locate engineers in real-time close to
emergencies (within the 35 minute regulated response time frame). The response from dispatchers has been very positive throughout
the roll-out phase, and they have been particularly appreciative of the excellent response time and the reliability of the
data displayed in the ClickLocate Wizard.
"We are delighted that Gaz Metro has successfully deployed our
location based services solution," said Hannan Carmeli, Chief Operating Officer, ClickSoftware. "Adding ClickLocate
to our ServiceOptimization Suite provides one more step in our development of the real-time service enterprise. Our uniqueness
relative to the competition is in enabling proactive, automatic, and optimized decisions. It is not just about visualizing
locations on a map, it is about acting on it in real time and this is exactly what ClickLocate enables."
Source:
crm2day
 |
|
